Refund / Cancellation Policy

This policy covers Kissago plans and coin top-ups bought through Razorpay, in India and, where checkout offers it, from outside India. It is part of the Terms of Service.

Cancelling a plan

You can cancel any time from Billing in the account menu. Your plan keeps working until the end of the period you have paid for, then it does not renew and your account moves to the Free plan. Until that date you can restart the plan from the same page.

Cancelling does not refund the rest of the current period.

Refunds

You can ask for a refund of a payment within 7 days of making it. A refund is:

• for the full amount of that payment — Kissago does not issue partial refunds;
• available only while no more than 20% of that purchase's coins have been used. The unused coins from that purchase are removed from your wallet when the refund is made. Coins you have already spent are not refundable;
• limited to two refunds per account.

A plan that includes no coins (for example Audience) can be refunded within the same 7 days.

Refunding the current period's payment for a plan ends that plan straight away, rather than at the end of the period.

Requests made after 7 days are considered only in exceptional cases.

How to ask for a refund

Email support@kissago.cc from your account's email address with the date and amount of the payment. The money goes back to the card, UPI account or other method you paid with. Your bank usually takes 5 to 7 working days to show it. Where a GST tax invoice was issued for the payment, a credit note is issued against it.

Coins

• Coins included with a plan reset at the start of each billing period and do not roll over.
• Coins from a top-up do not expire.
• Coins have no cash value and cannot be transferred.

Delivery

Kissago is a digital service. Coins are added to your wallet, and a plan starts, as soon as the payment is confirmed. Nothing is shipped. If money leaves your account but the coins or the plan don't appear, it is usually corrected automatically within 24 hours; if it isn't, email support@kissago.cc with the payment details.

Failed renewals

If a renewal payment fails, Razorpay retries it. Your plan keeps working for a grace period of 5 days after the renewal date. If the payment still hasn't gone through by then, your account moves to the Free plan until it does, or until you subscribe again.

Changing plans

Switching directly from one plan to another is not available yet. Email support@kissago.cc and we will help you move.

Chargebacks

If a payment is reversed through your bank (a chargeback), it is treated as refunded. Kissago may review the account, and may restrict it where chargebacks are used to keep coins or access that were not paid for.

Customers outside India

Checkout outside India is offered only in the countries it lists. If you buy from one of them:

• Currency. You pay in the currency shown at checkout (US dollars for the United States). If the payment window offers to charge you in your card's own currency instead, that conversion and its rate come from Razorpay and your bank, not from Kissago. Paying in the currency shown avoids it. Your bank may still add its own foreign-transaction fee.
• Tax. The price shown is the total. Kissago supplies its service from India as an export under a Letter of Undertaking (LUT), so no Indian GST is charged, and Kissago does not charge US sales tax. Your invoice says this.
• Your billing address. The price and the tax treatment depend on the billing address you give, which must be where you live.
• Refunds. The same rules as above apply: within 7 days, in full, while no more than 20% of the purchase's coins are used, and at most two per account. The refund goes back to the card you paid with, in the currency you paid, and a credit note is issued against the invoice. A refund to a card issued outside India can take longer to appear than a domestic one, depending on your bank.
• Dates. Billing dates on Kissago, your invoices and your emails are in India Standard Time (IST). A plan renews at midnight IST, which can fall on the previous day where you are.

Questions and complaints

Billing questions: support@kissago.cc. If you are not satisfied with how a billing issue was handled, you can write to the Grievance Officer, Rajeev Kumar, at grievance@kissago.cc.

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