faq
Frequently asked questions about plans, coins, billing, downloads, and account requests.
Last updated Apr 23, 2026
Kissago shows user-facing wallet value as coins. Internally, the code tracks story creation using beats. One beat maps to 10 coins in the current pricing model.
This FAQ is visible when live pricing information is enabled by the pricing_snapshot_enabled runtime flag.
Checkout is controlled separately by the pricing_checkout_enabled flag. The implemented live checkout path is Razorpay for the India market. Outside-India Stripe routing exists in configuration but is not implemented as a checkout flow in this codebase.
Not yet. Self-serve cancellation and plan switching are not implemented. Subscription changes are currently manual until account management is built.
Published storylines can be exported as MP4 video in the browser when the global video download setting is enabled and the user's plan or admin bypass allows downloads.